Why isn't there tracking information for my order?
If you can't see any tracking data in your shipment plus the estimated delivery date hasn't yet passed, your package should still arrive on time. You'll find some common explanations why tracking information is unavailable on our Tracking Shipments Help page.
Why orders do not qualify for FREE Shipping
Both items ordered together with the shipping address need to be qualified to receive FREE Shipping. FREE Shipping page has more information in regards to what items and addresses meet the requirements.
To take advantage of FREE Shipping:
- Place no less than $25 of eligible items within your Shopping Cart.
- Go on to checkout.
- Ship your items to one particular U.S. address.
- Select "Group my items into as few shipments as possible" when your shipping preference.
- Select FREE Shipping as the shipping speed. Your order will be delivered within 5-9 business days after all of the items are available to ship (including pre-order items).
- Place your order, and enjoy the free delivery!
We gladly accepts orders from all across the world. Available brands, shipping rates and fees may vary depending on the delivery address on your order.
To see the shipping rate information specific for your order's destination, find your region.
There could be limitations on where and whether vendors offer international shipping. For additional information, visit our the vendors international shipping details page.
The below items can be shipped to just about all destinations outside the U.S.:
- VHS videos
* Note: Books which require special handling because they are extremely heavy (as an example, multi-volume sets) cannot be shipped beyond the U.S. Should this be the situation, it is noted on the product detail page.Limitations
For products shipped internationally, take note that any maker warranty might not be valid; manufacturer service options might not be available; product manuals, instructions and safety warnings are probably not in destination country languages; the products (and accompanying materials) might not be made in accordance with destination country standards, specifications, and labeling requirements; as well as the products may not conform to destination country voltage as well as other electrical standards (requiring usage of an adapter or converter if appropriate). You're responsible for assuring that the product may be lawfully imported in the destination region. When ordering the recipient is the importer of record and will comply with all regulations of the destination country.Privacy
Your privacy is important to us, therefore we realize that you care about how information about the transaction can be used and shared. We wish our international customers and customers shipping products internationally to know that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be conveyed through carriers to customs authorities in an effort to facilitate customs clearance and satisfy local laws.
If the order is a gift, the package is noted "Gift," although the price the product is still stated on the customs form.
Customs authorities need price of the present item to be stated on the package.Returns & Replacements
The above mentined terms (including, if applicable, terms related to the Import Fee Deposit) also affect the shipment of any replacement item that might be shipped should there be a problem with the original shipment. If you happen to return an item to us, you'll be the exporter in the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. For additional information please makes use of the "Contact Us" form page.
When To Expect Your Order
Our estimated delivery date for your order relies how fast we are able to obtain and ship your items, your shipping address, and also the shipping speed and options you choose. Items Requiring Special Handling
Some items, for instance bulky media items, large TVs, and certain perishable products require special handling and shipping methods (for instance Expedited Chilled Shipping). You'll find info on them and shipping requirements and charges from the vendors product shipping webpage.
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